Shipping

Shipping Policy

Last updated: August 17, 2026

At Eve’s Whisper, every order is prepared with care and shipped in discreet, unbranded outer packaging.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays. Orders placed during weekends, public holidays or high-volume periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Estimated Delivery Times

Estimated delivery times begin after an order has been dispatched:

• United States: approximately 6–12 business days

These are estimates rather than guaranteed delivery dates. Delivery may take longer because of customs inspections, carrier delays, severe weather, remote locations, public holidays or circumstances outside our reasonable control.

We aim to meet these estimates, but delivery dates are not guaranteed. If we are unable to dispatch your order within the promised timeframe, we will contact you with an updated estimate and give you the option to accept the delay or cancel the affected order for a refund.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Available shipping methods, costs and estimated delivery times are displayed during checkout after a valid delivery address has been entered.

We do not currently accept orders for delivery outside the United States.

Shipping Costs

Available shipping options and charges are displayed during checkout before payment.

Orders with a qualifying merchandise subtotal of USD $149 or more receive free standard shipping where the offer is shown at checkout. The qualifying subtotal is calculated after discounts and before taxes, customs duties and other governmental charges.

Sales Tax

Applicable sales tax, if any, will be calculated and displayed during checkout. We currently ship only to eligible addresses within the United States, so international customs duties do not apply to current orders.

Discreet Packaging

Orders are shipped in plain, discreet outer packaging. The exterior package is designed not to display detailed product information.

Carrier labels, customs declarations and transaction records may still contain information required by law, payment providers, customs authorities or shipping carriers.

Tracking

Where tracking is available, tracking details will be sent to the email address used at checkout.

Tracking information may take 24–72 hours to update after dispatch. A temporary lack of movement does not necessarily mean that the package has been lost.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact help@eveswhisper.com as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If an order is returned because of an incorrect address, incomplete address, refusal, failed delivery or unclaimed package, we may deduct the original shipping cost and any return-to-sender fees from the refund, where permitted by law.

Lost or Delayed Orders

If tracking has not updated for an extended period or your order has not arrived within the estimated delivery window, contact us at help@eveswhisper.com with your order number.

We will review the tracking information and, where appropriate, open an investigation with the carrier.

An order will not be treated as lost until the carrier has completed its investigation or the applicable carrier waiting period has passed.

Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact help@eveswhisper.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the outer package, shipping label and affected item

Do not discard the packaging until we have reviewed your request.

Order Changes and Cancellations

To request a change or cancellation, email help@eveswhisper.com immediately.

We cannot guarantee changes or cancellations after an order has entered processing. Orders that have already been dispatched must be handled under our Returns & Exchanges Policy.

Contact

Email: help@eveswhisper.com
Support hours: 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).