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Return to shopFREQUENTLY ASKED QUESTIONS
*Clear answers, thoughtful guidance.
From choosing a product to caring for it, we’re here to make every step feel simple, private and entirely your own.
Eve’s Whisper offers thoughtfully selected personal wellness products designed for private, self-directed routines. Each product page explains the available features, controls and included items so you can choose at your own pace.
Yes. Orders are shipped in plain, unbranded outer packaging designed not to display detailed product information. Carrier labels, customs declarations and transaction records may still include information required by law, payment providers, customs authorities or shipping carriers.
We ship to the destinations available during checkout. If your country or region cannot be selected, we are not currently able to ship there. Customers are responsible for confirming that an ordered product may legally be imported into and used in their destination.
Orders are normally processed within 1–3 business days. After dispatch, estimated delivery is approximately 6–12 business days. Customs, carrier delays, remote locations and public holidays may extend these estimates.
Where tracking is available, we will email tracking details after your order has been dispatched. Tracking may take 24–72 hours to display its first update.
Available payment methods are shown during checkout. PayPal is currently supported. The exact methods available may depend on your location, device and payment-provider eligibility.
Email help@eveswhisper.com as soon as possible. We cannot guarantee a change or cancellation after processing has begun or the order has been dispatched.
Eligible unopened and unused products may be returned within 30 days after delivery. Because these are personal wellness products, change-of-mind returns cannot be accepted after the product has been used, opened or had its hygiene seal removed. Faulty, damaged or incorrect items are handled separately under our Returns & Exchanges Policy.
We do not normally process direct change-of-mind exchanges. If an unopened product is eligible for return, you may return it for a refund and place a new order. Faulty, damaged or incorrect items may qualify for a replacement.
Contact help@eveswhisper.com within 7 days of delivery where reasonably possible. Include your order number, a description of the issue and clear photographs of the product, outer package and shipping label.
Follow the care, charging and cleaning instructions supplied with the product. Do not immerse a product unless its product page and instructions expressly confirm that it is suitable for immersion. Allow the product to dry fully before storage and keep it away from extreme heat, damage and unauthorised chargers.
Email help@eveswhisper.com. Our support hours are 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).. Please include your order number when contacting us about an existing order.