Privacy Policy

Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how Eve’s Whisper collects, uses, stores and shares personal information when you visit eveswhisper.com, contact us or place an order.

1. Who We Are

Eve’s Whisper is an independently operated online store. The store is operated by ZhangMinghao, trading as Eve’s Whisper, and based in Guangzhou, Guangdong, China.
Contact email: help@eveswhisper.com

2. Information We Collect

Depending on how you interact with the website, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction details
• Products viewed, purchased or added to a cart
• Account details if you create an account
• Messages sent through our contact forms
• Return, refund and customer-service records
• IP address, browser type, device information and approximate location
• Cookie identifiers and website usage information
• Fraud-prevention, security and payment-status information

We do not normally receive or store your complete PayPal password or full payment-card details. Payment information is processed by the payment provider selected during checkout.

3. How We Collect Information

We collect information:

• Directly from you when you place an order, create an account, contact us or request a return
• Automatically through cookies, server logs and similar technologies
• From payment, fraud-prevention, hosting, shipping and technical service providers
• When required to comply with law, resolve a dispute or protect the website

4. How We Use Personal Information

We may use personal information to:

• Process and deliver orders
• Confirm payment and order status
• Provide customer support
• Process returns, refunds and warranty requests
• Send transactional emails
• Prevent fraud, misuse and security incidents
• Maintain and improve the website
• Comply with tax, accounting, customs and legal obligations
• Establish, exercise or defend legal claims
• Send marketing communications where you have consented or where otherwise permitted by law

5. Legal Bases for Processing

Where European Economic Area or United Kingdom data protection law applies, we rely on one or more of the following legal bases:

• Contract: to process your order and provide requested services
• Legal obligation: to meet tax, accounting, customs and regulatory requirements
• Legitimate interests: to operate, secure and improve our business, prevent fraud and respond to customers
• Consent: for optional marketing or non-essential cookies where consent is required

You may withdraw consent at any time, but withdrawal does not affect processing that was lawful before withdrawal.

6. WooCommerce

Our store is built with WordPress and WooCommerce.

WooCommerce processes information needed to display products, maintain carts, accept orders, calculate shipping and taxes, manage customer accounts and generate order records.

Shopping-cart and checkout cookies may be necessary for the store to function.

7. Payments

Payments may be processed by PayPal and its related payment services.

When you choose PayPal, relevant order, identity, device and transaction information may be sent to PayPal to process the payment, prevent fraud and comply with legal obligations.

PayPal processes information under its own privacy policies and terms. We recommend reviewing the PayPal privacy notice applicable to your account and country.

8. Hosting and Technical Providers

Our website is hosted through Hostinger and uses technical services that may include WordPress, WooCommerce, Ecomus, Elementor, LiteSpeed Cache, Rank Math and contact-form services.

These providers may process limited technical information such as IP addresses, server logs, device information and website requests when necessary to provide, secure or maintain their services.

9. Shipping and Fulfilment

We may share the information required to deliver an order with fulfilment providers, warehouses, postal operators, couriers, customs authorities and delivery partners.

This information may include your name, address, telephone number, email address, order contents and customs information required by law.

10. Cookies

We use cookies and similar technologies necessary to:

• Keep the website secure
• Remember cart contents
• Maintain checkout and account sessions
• Process payments
• Save basic preferences
• Prevent fraud

We may use analytics or marketing technologies only where they are enabled and where any required notice or consent has been provided.

You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, account or checkout from functioning.

If we introduce advertising pixels, behavioural advertising or additional non-essential analytics, we will update this policy and provide any consent controls required by applicable law.

11. Marketing Communications

We will send promotional emails only where you have subscribed, consented or where another lawful basis permits us to do so.

You may unsubscribe through the link in a marketing email or by contacting help@eveswhisper.com.

Order confirmations, shipping notices, security notices and customer-service messages are transactional and are not marketing communications.

12. International Data Transfers

We operate internationally and our service providers may process information in countries different from your country of residence.

Where required, we use recognised safeguards for international data transfers, such as contractual protections or other legally approved transfer mechanisms.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax and legal obligations.

Order and transaction records may be kept for the period required by applicable tax and accounting law.

Contact-form messages and support records are retained only as long as necessary to respond, resolve disputes and maintain appropriate business records.

14. Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information.

However, no website, transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us of suspected unauthorised use.

15. Your Rights

Depending on your location, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Restrict or object to certain processing
• Request a portable copy of certain information
• Withdraw consent
• Complain to a competent data protection authority

These rights may be subject to legal exceptions.

To submit a request, email help@eveswhisper.com with the subject “Privacy Request”. We may need to verify your identity before completing the request.

16. Children

This website and its products are intended only for adults who have reached the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact help@eveswhisper.com.

17. Third-Party Links

The website may link to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites.

18. Changes to This Policy

We may update this policy when our services, providers or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated through the website or by another appropriate method.

19. Contact Us

Email: help@eveswhisper.com
Support hours: 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).