Returns & Exchanges

Returns & Exchanges Policy

Last updated: August 17, 2026

We want you to feel confident when ordering from Eve’s Whisper. Because our products are personal wellness items, return eligibility depends on the condition of the product and whether its protective or hygiene seal has been opened.

Please read this policy before opening or using your product.

Return Window

You may request a return within 30 days after the date your order is delivered.

To be eligible for a change-of-mind return, the product must be:

• Unused
• Unworn
• Unwashed
• In its original packaging
• Complete with all accessories, manuals and included items
• In resalable condition
• Protected by its original hygiene or tamper-evident seal, where supplied

Proof of purchase is required.

Hygiene and Opened Products

For health and hygiene reasons, we cannot accept a change-of-mind return after a personal wellness product has been opened, used or had its hygiene or tamper-evident seal removed.

This restriction does not affect any rights you may have when a product is faulty, damaged, incorrectly described or not the product you ordered.

Customers in the European Union or other jurisdictions with mandatory withdrawal rights may have additional legal rights. Where legally applicable, sealed goods that are not suitable for return for health protection or hygiene reasons may be exempt from withdrawal once unsealed.

Non-Returnable Items

The following items cannot normally be returned for a change of mind:

• Opened or used personal wellness products
• Products with a removed or broken hygiene seal
• Gift cards
• Final-sale items clearly marked as non-returnable before purchase
• Products damaged through misuse, improper care or failure to follow instructions
• Products returned without required accessories or components

Faulty, Damaged or Incorrect Products

If a product is faulty, arrives damaged or is not the item you ordered, contact us at help@eveswhisper.com within 7 days of delivery where reasonably possible.

Please include:

• Your order number
• A clear description of the issue
• Photographs or a short video showing the product, packaging and issue
• A photograph of the shipping label where the wrong item was received

We may ask you to complete reasonable troubleshooting steps before approving a remedy.

If the claim is approved, we may offer a replacement, repair, refund or another remedy required by applicable law. We will provide return instructions when the product must be sent back.

How to Request a Return

Before returning anything, email help@eveswhisper.com with:

• Your order number
• The name of the product
• The reason for the return
• Whether the package and hygiene seal remain unopened
• Relevant photographs, if applicable

Do not send a product back without receiving return instructions.

Approved returns must be sent only to the return address provided by our support team. Do not return items to the sender address shown on the parcel. Returns sent without authorization or to another address may be delayed or refused.

The return address may differ from the address shown on the original shipment. Returns sent to an unauthorised address may be delayed or refused.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

For confirmed faulty, damaged or incorrect products, we will provide an appropriate remedy and reimburse or arrange reasonable return shipping where required.

We recommend using a trackable shipping method. We are not responsible for a return that is lost before reaching the authorised return address.

Exchanges

For hygiene and inventory reasons, we do not process direct change-of-mind exchanges.

If an unopened product is eligible for return, you may return it for a refund and place a new order for the preferred item.

Where a product is faulty, damaged or incorrect, we may provide a replacement when appropriate.

Inspection and Refunds

We will notify you after an approved return has been received and inspected.

If the return is accepted, the refund will be issued to the original payment method. Original shipping charges are normally non-refundable unless the item was faulty, damaged, incorrect or applicable law requires otherwise.

Approved refunds are normally initiated within 5–10 business days after inspection. Your bank or payment provider may require additional time to display the refund.

Rejected or Reduced Returns

A return may be rejected, or a deduction may be made where permitted by law, if the product:

• Has been opened or used
• Is missing parts or accessories
• Was damaged after delivery
• Is returned outside the approved period
• Is not in the condition described in the return request

Cancellations

Contact help@eveswhisper.com immediately if you wish to cancel an order.

We cannot guarantee cancellation after processing has begun. If the order has already shipped, the return eligibility rules above will apply.

Statutory Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited in the customer’s jurisdiction.

Contact

Email: help@eveswhisper.com
Support hours: 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).