Terms & Conditions

Terms & Conditions

Last updated: August 17, 2026

These Terms & Conditions govern your access to eveswhisper.com and purchases made from Eve’s Whisper.

By accessing the website or placing an order, you agree to these Terms. If you do not agree, do not use the website or place an order.

Eve’s Whisper is an independently operated online store.

This website and online store are operated by ZhangMinghao, trading as Eve’s Whisper, an independent online seller based in Guangzhou, Guangdong, China

Contact email:help@eveswhisper.com

Customer support hours: 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).

1. Business Information

The website and Eve’s Whisper brand are operated by:

Contact: help@eveswhisper.com

2. Adult Customers Only

The website and products are intended only for adults who have reached the age of majority in their country, state or region.

By placing an order, you confirm that you are legally permitted to purchase, possess and use the ordered product in your jurisdiction.

We may cancel an order where we reasonably believe legal, age, product or shipping restrictions apply.

3. Product Information

We make reasonable efforts to present accurate product descriptions, dimensions, features, colours, photographs, availability and prices.

Screen settings, lighting and manufacturing variations may cause minor differences in colour or appearance.

Packaging and non-essential product details may change without notice. Material product characteristics will not be substituted without appropriate notice.

4. Personal Wellness Information

Website content is provided for general informational and educational purposes. It is not medical advice and is not a substitute for advice from a qualified healthcare professional.

Products must be used only by adults, in accordance with the instructions, warnings and intended use supplied with the product.

Stop using a product if it causes pain, injury, unexpected irritation or malfunction. Seek appropriate professional advice where necessary.

Do not use a damaged product, damaged charging cable or product showing signs of overheating, swelling, leakage or another safety issue.

5. Orders

An order submitted through the website is an offer to purchase.

An automatic order-confirmation email acknowledges receipt of the order but does not necessarily mean that the order has been accepted.

We may refuse or cancel an order before dispatch because of:

• Product unavailability
• Pricing or description errors
• Suspected fraud or unauthorised payment
• Shipping restrictions
• Legal or regulatory restrictions
• A technical error
• A breach of these Terms

If payment has been received for a cancelled order, we will issue an appropriate refund.

6. Prices and Payment

Prices are displayed in the currency shown on the website.

Shipping, taxes, duties and other charges are displayed during checkout where they are collected by us. Customers may remain responsible for import duties or charges imposed by the destination country.

Payments are processed through the payment methods shown at checkout, which may include PayPal.

You must provide accurate billing and payment information and be authorised to use the selected payment method.

7. Discounts and Promotional Codes

Promotional codes:

• Must be entered during checkout
• Cannot be exchanged for cash
• May have an expiry date
• May be limited to one use per customer
• May exclude sale items or particular products
• Cannot normally be combined unless expressly stated

We may cancel or correct a promotion affected by fraud, misuse or an obvious technical error, subject to applicable law.

8. Shipping

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Delivery dates are estimates unless expressly stated otherwise. Customers are responsible for providing a complete and accurate delivery address.

9. Returns and Refunds

Returns, hygiene restrictions, refunds, damaged products and incorrect items are governed by our Returns & Exchanges Policy.

Nothing in these Terms removes mandatory consumer rights that apply in the customer’s jurisdiction.

10. Product Availability

Products and promotions are subject to availability.

Placing an item in a cart does not reserve it. If a product becomes unavailable after an order is placed, we may contact you to offer an alternative where appropriate or issue a refund.

11. Accounts

If you create an account, you are responsible for:

• Providing accurate information
• Keeping login credentials confidential
• Activity conducted through the account
• Notifying us of suspected unauthorised access

We may suspend an account used for fraud, abuse, unlawful activity or material violation of these Terms.

12. Reviews and User Content

If you submit a product review, image, message or other content, you confirm that:

• The content reflects your honest experience
• You have the right to submit it
• It is not unlawful, misleading, defamatory or infringing
• It does not contain another person’s private information without permission

We may moderate or remove content that violates these requirements.

13. Intellectual Property

The website’s branding, logo, text, design, photographs, graphics and other content are owned by or licensed to Zhang Minghao, trading as Eve’s Whisper, unless otherwise stated.

You may not reproduce, distribute, commercially exploit or create derivative works from website content without prior written permission, except where applicable law permits.

14. Prohibited Use

You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access
• Introduce malicious code
• Scrape or copy the website at a scale that disrupts its operation
• Interfere with checkout, security or payment systems
• Place fraudulent orders
• Infringe intellectual property or privacy rights

15. Third-Party Services

The website may rely on third-party services such as payment providers, couriers, hosting providers and external links.

Those services may be governed by separate terms and privacy policies. We are not responsible for third-party services beyond the extent required by applicable law.

16. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free operation.

We may temporarily suspend access for security, maintenance, updates or circumstances outside our reasonable control.

17. Liability

To the maximum extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including mandatory consumer rights and liability that cannot legally be excluded.

18. Indemnity

Where permitted by law, you agree to be responsible for losses reasonably resulting from your unlawful use of the website or material breach of these Terms.

This clause does not limit rights or protections that cannot legally be limited.

19. Governing Law

These Terms and any dispute arising from them are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. This choice does not remove any mandatory consumer protection rights that apply under the laws of the customer’s place of residence. Where permitted by applicable law, disputes shall be submitted to the courts with jurisdiction in Guangzhou, Guangdong, China.

20. Changes to These Terms

We may update these Terms to reflect changes to the website, products, providers or legal requirements.

The revised Terms will be posted with an updated date. Terms in effect when an order is placed will normally apply to that order unless applicable law requires otherwise.

21. Contact

Email: help@eveswhisper.com
Support hours: 9:00 AM–8:00 PM, Monday–Friday (China Standard Time, UTC+8).